TERMS AND CONDITIONS
Booking and payments
We are a registered French partnership (SDF - SIREN 839400355). We trade only in Euros. A signed booking form must be received within 10 days from your telephone, e-mail or website contact form enquiry, the full amount will be due 10 weeks before the holiday date, made in one payment. If your booking is within ten weeks of your holiday date, full payment must be forwarded with the booking form. Since BREXIT we do not call for a deposit at the time of booking because of extra bank charges. If payment is not received, we reserve the right to cancel your booking and charge a cancellation fees. No contract shall exist between us and any guest until a signed booking form and full payment has been received. Confirmation and invoice will be issued to the person making the reservation once all booking details are confirmed. The booking form can be returned electronically or printed off, completed and returned by post to Chalet Hibou, Route de Villarenger, Les Frênes, 73440 Les Belleville, France .
What’s included in your holiday?
7 nights accommodation in Chalet Hibou (based on an full chalet price for up to 8 people - some individual pricing is available on selected weeks in January - please see 'Pricing and Availability page).
7 breakfasts including a cooked option on 6 mornings. Continental breakfast on chalet hosts’ day off
7 afternoon teas
6 nights 4 course dinner with wine (starter, main, dessert and cheese)
On-call chauffeur service to St. Martin de Belleville the local resort (NB: there will be no service between 11am and 3pm)
Our services to help with booking ski hire, ski lessons etc
Use of spa facility, free Wifi, all chalet entertainment facilities
Your holiday begins on your day of arrival at 4pm and ends on the day of departure at 10am.
We operate a no smoking policy in the Chalet. Guests may only smoke on the external balconies and outside of the Chalet where you will find ashtrays.
There is a hot tub provided for the use of the Chalet guests. Guests use the facility at their own risk. There is a safety notice pinned up by the hot tub with regard to the use of the same and guests are advised to read and abide by the contents of the notice. The hot tub will be kept in full working order throughout your holiday. However, we cannot be held responsible for any unforeseen breakdown or mechanical failure which would render the facility being non-operational. We will also close the hot tub if any guests are not using it in accordance with the relevant notice, and will do so without notice and without compensation.
The consumption of duty-free and locally purchased alcohol is prohibited in the public areas of the chalet, in accordance with local licensing laws. Our licence is on display in the lounge by the minibar and explains that only alcohol included in the package price or sold in our in-house minibars is to be consumed within the Chalet.
Cancellations made by the client prior to departure for whatever reason must be made in writing to us, and the appropriate charges will be made upon receipt of your letter.
Notice of cancellation:
9 weeks 40% of your full holiday cost.
4 – 6 weeks 60% of your full holiday cost.
2 – 4 weeks 75% of your full holiday cost.
2 weeks or less 100% of your full holiday cost.
Tourist Tax (Taxe de Sejour)
From the beginning of the winter season 2021/2022, the Commune (local Council) has decided to increase the Tourist Tax (Taxe de Sejour) that each tourist (12 years and up) who visits the Belleville Valley must pay.
Tourist Tax has always been payable, but our company has always picked up this cost as it was much lower in previous years. We have decided, with this increase, that we must now pass this cost onto the client.
You will see here a copy of the letter from the Mayor setting out the new tariff for Tourist Tax and a translation of the same for your ease of reference. When you receive your Invoice, you will now see your accommodation amount and a separate amount payable for your Tourist Tax which you can pay at the same time as your accommodation costs but it needs to be listed as a separate item on the Invoice. At the end of the Winter season we have to make an on-line declaration to the Mayor's office and pay the Tourist Tax that clients have paid when they paid their invoice.
Any damage caused by a guest to the Chalet, its contents or equipment inside and outside, whether accidental or otherwise, must be paid for in the resort.
This is not included in our price but can be booked and paid for by guests independently. We would like to advise guests that it is a legal requirement for all persons taking part in any snow sports to have insurance. This insurance must cover mountain rescue, third party liability and off-piste activities (even if guests are not expecting to venture off-piste).
All personal belongings and baggage, including skis stored in or outside of the chalet are at all times and in all circumstances at the owner’s risk, and covered by their own insurance. Where a third party are involved, we accept no liability for loss, damage or delay.
We guarantee that no surcharges will be added to the price of your Chalet accommodation once you have made a confirmed booking. We reserve the right to increase or decrease the price of our holidays at will, however, the price shown on the confirmation of booking invoice will be the price charged.
We do not accept liability for the actions of any company, person or circumstances over which we have no control. This includes ski lift, ferry, train and bus companies, transfer companies. Guests travelling by air are bound by the terms and conditions of the airline with whom they are travelling, signing a separate booking form to obtain protection with the licensed tour operators ATOL.
We promise to make sure that the holiday that you have booked with us and which we have agreed to provide will be provided as part of our contract with you and will be provided with reasonable skill and care with your full health and safety and enjoyment at the forefront of our service to you.
Third Party Services
We are happy to arrange services on behalf of our guests. These services are separate and additional to the holiday booked with us. Any additional services are supplied by the provider under the provider’s own terms and conditions. We do not and cannot guarantee the standard of performance of any additional services provided by a third party provider. The guest takes full responsibility for satisfying themselves in advance as to the quality of the service and the provider’s ability to deliver the service. Any complaints about any additional services should be taken up directly with the respective provider(s).
Client Responsibility and Behaviour
Any loss or damage caused by any guest to property belonging to us, must be paid for in full by that guest. Guests are responsible at all times for the safety of their personal baggage, documents and all ski equipment including rental equipment. We ask that all guests behave respectfully during their holiday so as not to infringe on the enjoyment of other guests staying in the chalet or people living in the vicinity of the chalet.
Complaints and Problems
In the unlikely event of any problem occurring during your holiday, a complaint must be made immediately to us. As we run the Chalet and we will be available at all times during the course of your holiday.
Cancellations by Us
We reserve the right to cancel your holiday at any time for reasons of “Force Majeure”. These include weather, strikes, riots, war, natural disaster, political unrest, civil strife, epidemics, pandemics, acts of God, etc. We do not accept liability for disruption, travel delay or holiday enjoyment as a result of “Force Majeure”.